Privacy & Cookies Policy

Effective Date: 12th November 2025

Who We Are

Gill Meller Ltd is a company registered in the United Kingdom.
Website: www.gillmeller.com
If you have any questions, please contact us at gill@gillmeller.com.

What Information We Collect

We may collect the following types of personal data:

  • Identity Data: Name, username, or similar identifiers
  • Contact Data: Email address, phone number, mailing/billing address
  • Payment Data: Payment card details (processed securely via Shopify, Stripe, or PayPal)
  • Technical Data: IP address, browser type/version, time zone, operating system
  • Usage Data: Browsing behavior, page views, referring URLs
  • Marketing Data: Preferences in receiving marketing from us

How We Collect Your Data

  • When you complete forms on our site (e.g. contact, checkout, or newsletter sign-up)
  • When you purchase products or services
  • Through cookies and similar technologies (e.g. Google Analytics)
  • When you interact with our social media or marketing campaigns
  • When you create an account or log in

How We Use Your Data

  • Fulfill orders and deliver products
  • Provide customer support
  • Personalize your experience
  • Send transactional and marketing emails (if opted in)
  • Analyze website performance and improve our services
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your session active
  • Track usage for analytics
  • Remember your preferences
  • Enable secure login
  • Support marketing campaigns

You can control cookie settings in your browser or via the cookie consent banner on our site. For more information, see our Cookie Policy.

Third-Party Services

We may share your data with the following trusted third parties:

  • Shopify – e-commerce platform
  • Payment processors – Stripe, PayPal, Shopify Payments
  • Analytics tools – Google Analytics
  • Email marketing – e.g. Mailchimp, Klaviyo
  • Shipping providers – e.g. Royal Mail, DPD

These services operate under strict contractual obligations to process your data securely and only for specified purposes.

Data Transfers Outside the UK/EU

Some of our third-party partners are located outside the UK/EU. In such cases, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

Your Rights

Depending on your location, you have rights including:

  • Access to the personal data we hold
  • Correction of inaccurate data
  • Erasure of your data (“right to be forgotten”)
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent (e.g. for marketing)

To exercise these rights, please contact us at gill@gillmeller.com.

Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law (for example, tax or accounting obligations).

Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.